lukybd Privacy Policy

1 Introduction and Scope

lukybd ("we", "us", or "the platform") operates an online sports betting and casino service for users in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental right and an important responsibility of ours.

This privacy policy explains what information we collect, why we collect it, how we use it, and under what circumstances we may share it with third parties. It applies equally to our website lukybd.cam, mobile applications, and all other related services.

This policy applies only to individuals aged 21 or older, as our services are strictly for adults. It is against our policy to collect or process information from minors.

2 Information We Collect

lukybd collects various types of information to run its services smoothly and provide you with the best experience. These are described in detail below:

2.1 Registration and Identity Information

When you create an account on lukybd, we collect the following information:

• Full name and date of birth (required for age verification)
• Email address and mobile number
• Address and country of residence
• National ID card or passport details (for identity verification)
• Username and password (stored in encrypted form)

2.2 Financial Information

To process transactions, we collect the following financial information:

• bKash, Nagad, Rocket, or Upay account numbers (partial — full numbers are not stored)
• Bank account details (where applicable)
• Deposit and withdrawal history
• Transaction amounts and timestamps

2.3 Gaming Activity Information

To improve your gaming experience and ensure responsible gaming, we collect:

• Game play history and bet details
• Win and loss records
• Bonus and promotion usage information
• Session times and duration
• Preferred game categories

2.4 Technical Information

Some technical information is collected automatically while you use our platform:

• IP address and device information
• Browser type and operating system
• Cookies and similar tracking technologies
• Site usage patterns and navigation history
• Login times and location (for cybersecurity purposes)

3 Purpose of Data Collection and Legal Basis

lukybd collects and uses your information only for specific, legitimate purposes. Each purpose and its legal basis are described below:

3.1 Account Management and Identity Verification

Identity information is used to properly manage your account, verify age (21+), and comply with anti-money laundering (AML) regulations.

3.2 Processing Financial Transactions

Financial information is used to process deposit and withdrawal requests, detect fraudulent activity, and resolve financial disputes. Through lukybd, the minimum deposit is ৳100 and the minimum withdrawal is ৳800.

3.3 Providing Customer Support

Our 24/7 live chat support team may view relevant account information to resolve your issues. This access is strictly limited and monitored.

3.4 Responsible Gaming

We monitor your gaming patterns to prevent gaming addiction and ensure responsible gaming. If unusual or risky behavior is detected, we may reach out to you.

3.5 Marketing and Communications

Subject to your consent, we may inform you about new offers, bonuses, and promotions. You can opt out of these communications at any time.

3.6 Security and Cybersecurity

Technical information is used to prevent account hacking, fraud, and other cyber threats. Our systems are protected by SSL encryption.

4 Data Storage and Security Measures

lukybd gives the highest priority to the security of your information. We use industry-standard security technologies and practices.

4.1 Encryption and Data Protection

• All data transmissions are protected by 256-bit SSL/TLS encryption
• Passwords are stored using bcrypt hashing
• Payment information is secured using tokenization
• Sensitive data is also encrypted at rest

4.2 Access Controls

• Staff access to data is restricted according to role-based permissions
• Two-factor authentication (2FA) is mandatory for all administrative access
• All access is logged and regularly monitored

4.3 Data Retention Period

Data for active accounts is retained for as long as the account remains active. After an account is closed, some data may be retained for a specified period to meet legal obligations. Once that period has passed, data is securely deleted.

5 Data Sharing and Third Parties

lukybd does not sell your personal information. However, in limited circumstances, information may be shared with trusted third parties:

5.1 Payment Processors

Necessary information is shared with payment providers such as bKash, Nagad, Rocket, and Upay to complete transactions. These partners are governed by their own privacy policies.

5.2 Technology Service Providers

Game providers (including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others), software developers, and cloud service providers may access limited and necessary information, solely for the purpose of delivering services.

5.3 Legal Obligations

We may disclose relevant information if we are legally required to do so under a court order, a lawful request from a government authority, or anti-money laundering regulations.

5.4 Business Transfers

Your information may be transferred in the event of a change in company ownership or a merger. We will notify you before any such change takes place.

Except in the cases listed above, lukybd does not share your information with any third party.

6 Cookie Policy

Cookies and similar technologies are used on the lukybd website. Cookies are small data files stored on your device.

6.1 Essential Cookies

These cookies are necessary for the basic functioning of the site — such as maintaining login sessions, ensuring security, and remembering your preferences. They cannot be disabled.

6.2 Analytics Cookies

Analytics cookies are used to understand how the site is being used and to improve our services. They do not collect personally identifiable information.

6.3 Cookie Controls

You can manage cookies from your browser settings. However, disabling essential cookies may affect some functionality of the site.

7 Your Rights

lukybd respects your rights regarding your information. Your rights are described below:

7.1 Right of Access

You have the right to know what information we hold about you. You can request a copy through our support team.

7.2 Right to Rectification

If any of your information is incorrect or incomplete, you can request that it be corrected. Most information can be updated directly from your account settings.

7.3 Right to Erasure

In certain circumstances, you have the right to request that your information be deleted. However, some information may not be possible to delete due to legal obligations.

7.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing. Once an objection is received, we will act on it as quickly as possible.

7.5 Right to Withdraw Consent

Where data processing is based on your consent, you may withdraw that consent at any time. Withdrawing consent will stop future processing but will not affect processing that has already taken place.

To exercise these rights, contact our support team via 24/7 live chat or by email at [email protected].

8 Privacy Protection for Minors

lukybd strictly does not allow anyone under the age of 21 to create an account or play games. Our platform is for individuals aged 21 and older only.

We do not intentionally collect any personal information from minors. If we become aware that a minor is using our services, that account will be closed immediately and the associated information will be securely deleted.

If a parent or guardian suspects their child is using our platform, please contact us immediately.

9 International Data Transfers

Some of our technology partners operate in various locations around the world. As a result, your information may be processed outside of Bangladesh.

For international data transfers, we ensure that equivalent data protection measures are in place in the recipient country. We safeguard your information through contractual protection clauses and other appropriate measures.

10 Policy Changes and Updates

lukybd may update this privacy policy from time to time. We will notify you according to the nature of the change:

• For significant changes, you will be notified by email or account notification
• The date of each change will be noted at the top of this page
• Continuing to use the service after a change will be considered acceptance of the new policy

We recommend that you check this page regularly to stay informed about the latest policy.

11 Contact and Complaint Resolution

For any questions, concerns, or complaints regarding this privacy policy, please contact us:

If you are not satisfied after contacting us, you have the right to file a complaint with the relevant regulatory authority.